Focus
Some of the ways I can help you. We will figure out the right order together.
Customer Success Structure
Ensure CS fits where it should in your business.
Success or Support
Stop being reactive and start being proactive.
Onboarding
Avoid having ticking time bombs of stuck customers.
Hiring
Hire the right CS roles for your company and customer needs.
Net Revenue Retention
Build a revenue generating CS approach, ready for fundraising.
Renewals
Don't leave renewals to chance. Build a forecast and a repeatable process.
Block time for strategy
Get out of the weeds and focus on the bigger objectives.
Beyond…
I'm here to help you figure out CS for your business.
Why work together?
I've done the scaling journey from Seed-funded to $500 million valuation, twice…
Voted Top 25 Customer Success Thought Leader in 2022, by the CS community.
I've spoken to 1000+ CS Leaders and found most of the issues they faced were due to poor foundations they inherited from the founders, and I've learned how to fix them.
Now I'm working directly with B2B SaaS Seed-funded founders, so they don't make mistakes they don't have to.
FAQ
What services do you offer?
What does the service cost?
Who is best suited to work with you?
Is it an issue if I've already hired a CSM?